A few months after a strong showing in a table of British train punctuality, Merseyrail’s also celebrating today after coming top spot in a Which? customer survey on passenger satisfaction. (As detailed in our extensive digital illustration, above).
Grabbing a 70% satisfaction rate, Merseyrail left the likes of Virgin Trains, Cross Pennine and East Coast stranded on the platform and chugged its way to grab the country wide number one spot. Ten of the 19 companies had satisfaction scores of less than 50%. Ouch.
On the ‘wanted’ list of the passengers surveyed were lower ticket prices (80%), more carriages at peak times (35%) and wifi on all trains (20%). We’re definitely into the wifi idea, because how are we meant to catch up on Loose Women otherwise? I mean, come on.
Southeastern, which seems to exist solely to ship miserable commuters into the City, came last place with an astonishingly terrible 40% satisfaction rate. Greater Anglia, South West Trains and First Capital Connect all scored a one-out-of-five star rating for value for money. Sucks to be you, guys.
Maybe we’re just easier to please up here? Or so full of the joys of Liverpool life we don’t notice Merseyrail’s mess-ups as much? Or maybe they’re actually really quite good compared to everyone else? Either way, in an age of depressing rail fare hikes right across the country, this is a nice little confidence boost for the region.